Advice for Patients Attending

The White House Dental Practice

 

The whole team at The White House Dental Practice are working hard to ensure that your visit to the dental practice will be a pleasant, effective, and most importantly a safe experience. 

Our procedures and protocols for the safe delivery of dental care are well developed and practiced at The White House Dental Practice. The risk of virus particle contamination is managed carefully in all areas of the building and surgeries.

If you suspect you have symptoms of COVID-19 please stay at home and follow NHS guidance.

 

 

What to expect when attending The White House Dental Practice  

 

Before your appointment:​

In order to reduce time spent in communal areas at The White House Dental Practice we kindly ask you to:

  • Clean your teeth at home as it will not be possible for you to do so at The White House Dental Practice.
     

  • Ideally we would prefer that you do not use the toilet facilities but if that is not possible, please do so before your appointment and avoid using our facilities afterwards.

  • Complete any paperwork at home and have it ready to hand to our Receptionist on arrival.
     

  • Do not bring anyone with you if this can be avoided. If a family member drives you to the practice, they should wait in the car; we will of course welcome carers who may need to accompany you.
     

  • Please come with adequate clothing for a chilly environment even on a warm day. Our team will be wearing extra layers of PPE and the room may be much cooler than normal.
     

  • We ask that you please pay for your appointment before you leave the practice.

On Arrival:

  • Try to arrive in a cool and calm fashion. Don’t run, rush or cycle too fast to your appointment as your body temperature will be raised and you would appear feverish which could prevent you from being treated.
     

  • On arrival in the car park, phone us to say you have arrived and please stay in your car. Reception team will be happy to advise you on how to proceed or a team member will come out to your vehicle to greet you. 
     

  • If you do not have a vehicle to wait in, on a bad weather day you will be invited to wait in our sitting room where socially distanced seating is available together with hand sanitiser. You are required to wear your mask while you wait.

  • You will be asked to use a hand sanitiser rub. You will notice that our Reception team are now behind a screen to protect their work environment.
     

  • Many of us looking after you will also be wearing various levels of PPE but we are likely to be wearing a mask as we greet you. This is because we will be closer than 2m.

 

Your Appointment:

  • Your dental surgery will have been prepared to provide a safe environment for you.
     

  • We will ask you to place your personal belongings on a chair in the corner of the room.

  • We have added air purifying units to our surgeries which add a bit of background noise to the room, and your dentist and nurse will be speaking through their masks so please let us know if you are unable to hear us clearly.
     

  • We will ask you to remove your mask and keep it with you.

  • At the end of your procedure you will be offered the usual mouthwash and asked to put your facemask back on before leaving the surgery. Please continue to wear your mask until you have left the building.
     

  • We will ask you to go to reception to pay using your debit or credit card.

The White House Dental Practice

1 Ivy Mill Lane

Godstone

Surrey

RH9 8NH

Telephone: 01883 742549

Email: enquiries@thewhitehouse.dental

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© 2019 by The White House Dental Practice